In the government keynote at Salesforce World Tour in Sydney this week, a panel of thought leaders from the public sector took a refreshing perspective on the topic of Getting things done in Government. Here's some of the great insights I captured during the lively discussion.
Carlo's Bakery went from a small family-run business to a 20 million dollar international empire. Salesforce helped them grow while maintaining the same level of personalised customer service.
A story of how a musical city created for just eight days provided the perfect real-life laboratory for applying big data principles, testing sustainability ideas and modeling sustainable cities.
Last week I had the privilege of listening to Glen Comerford, the Marketing Analytics Manager for ING Direct, talk about their exciting journey to becoming one of the most customer-centric banks in Australia.
People talk about digital disruption as if it’s the biggest challenge facing businesses today. Examples are plentiful - you only have to ask the taxi or hotel industry how much their business has been turned inside-out by the digital innovations brought to the table by Uber and AirBnB. But is it really the use of digital leading the disruption?
The Met Gala is a lavish fashion event hosted by Vogue in May each year to raise funds for the Metropolitan Museum of Art's Costume Institute in New York City. It marks the grand opening of the Costume Institute's annual fashion exhibit, which this year was themed "Manus x Machina: Fashion in an Age of Technology". So it was fitting that Marchesa and IBM would team up to test the theory that cognitive computing and artificial intelligence could be used to support the creative process of designing the perfect dress for the red carpet event.
Woodside use IBM Watson to help engineers make faster, more accurate fact-based decisions with access to over 30 years expertise captured in 28,000 project-related documents, understood, analysed and presented in seconds.
Like many organisations, Guiding Eyes for the Blind have been collecting data for decades in the hope that one day it would provide significant benefit - including volumes of complex genetic mapping, medical records, and journals and logs from thousands of puppy raisers, foster parents and trainers. Their hope - is that through data and insight they can lift the success rate of their guide-dog breeding program.
The newly announced partnership between Honda and IBM, will see over 160 sensors in F1 cars capture data ranging from driver timing and fuel flow rates, to engine performance, giving racing crews the chance to derive critical insight in order to improve strategies for the next race.
Relying on traditional ratings data and third-party analytics providers for audience insight is a losing strategy: you need to take ownership of your data, and use it to get a richer picture of who your viewers are, what they want, and how you can keep their attention in an increasingly crowded entertainment marketplace.
Linfox, Australia's largest privately owned logistics company, put focus on strategic planning to ensure smooth and agile operations for their clients.
Every now and then you hear a story about a local organisation that leaves you thinking “I never knew they did that!” That was the case for me and a hundred of my closest friends at the IBM Finance Forum recently, where Paul Ryan, the Chief Financial Officer of the Australian Museum, gave us insight into their business, their mission, and how they tackle the difficult challenge of planning, budgeting and forecasting for the age of dinosaurs and beyond.
Last week, I caught wind of a presentation being delivered at the Finance Forum in Melbourne, and was fascinated to hear how Doug Barton was going to make the link between Finance and cycling, or as he refers to it, "what Doug Barton does on his day off". I'll be the first to admit - I know nothing about cycling. I'm baffled why my father is happy to ride 100km with his crew just to "grab a coffee" and then ride back home. But add sensors, weather predictions and analytics - and now you've got my interest!
Communication providers are facing difficult times as competition continues to intensify, giving customers increasing choice in selecting products and services. Most telcos offer similar services at similar prices, making it nearly impossible to find a sustainable competitive advantage based solely on price or products. Add to that the fact that new entrants to the market bring alternative services with an inherent ability to innovate faster than traditional communication providers. With unlimited access to information via the Internet and social media, consumers are well and truly calling the shots. Consumers expect quality experiences — with the brand, [...]
The Environmental Investigation Agency (EIA) use big data and analytics to visualize criminal networks to execute a coordinated effort to identify and stop illegal trade.