AI technology including robots and digital humans are normal in our house. But this caught me by surprise!
Technology is often responsible for de-humanising the experience. But when used appropriately, technology can recede and almost disappear as people get immersed in new experiences that amplify the best in humanity.
Many business cases fail to get approval simply because they focus heavily on the cost of the project, and neglect to clearly articulate and calculate the value that the investment in a particular technology can deliver.
Artificial Intelligence (AI) is the electricity of our era, and it already feeds into everything we do. From a personal perspective, it’s in the predictive recommendations telling me which products to buy on Amazon.com. It’s the natural language processing in my Uber app getting me where I need to go. It’s the machine learning behind my Facebook profile doing things it probably shouldn’t be. And the deep learning in my Google experience helping me answer my kids questions and look a lot smarter than I really am. But the big question remains – how do you bring AI into your business? [...]
Stand up for the rights of all Australians. Speak up for free speech and equality. And above all, give every person on this planet an Aussie “Fair go”.
In the government keynote at Salesforce World Tour in Sydney this week, a panel of thought leaders from the public sector took a refreshing perspective on the topic of Getting things done in Government. Here's some of the great insights I captured during the lively discussion.
In my experience, there are five critical success factors that determine whether gamification will be successful.
The right person for the job is not just someone that can do the job they're being hired for, but can also bring a greater level diversity to the table and strengthen the intellectual capacity of the leadership team.
Here are the top 3 blog posts from 2016 that proved to be most popular.
In the Age of the Customer, Consumer is King, and CRM is your key to the kingdom. It is your choice in CRM, not ERP, that will determine how successfully you survive or thrive.
Carlo's Bakery went from a small family-run business to a 20 million dollar international empire. Salesforce helped them grow while maintaining the same level of personalised customer service.
The Age of the Customer has arrived. You have to master a customer-obsessed operation model to survive. George Colony, CEO, Forrester Research, shares why at Dreamforce 2016.
As I celebrate the end of an incredible nine years at IBM, it seemed only fitting I cave to the many requests I've had to collate some of the most popular articles published on katsinsight.com into a book, aptly named "kat bytes: One woman's love affair with data and analytics."